Frequently Asked Questions
Everything you need to know about Tyler McGillivary orders, shipping, and our unique designs.
What is the shipping timeframe for my order?
Most orders are processed within 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping varies by destination.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that sale items and intimate apparel are final sale.
How do I ensure I am ordering the right size?
Each product page includes a specific size guide. Since our silhouettes range from form-fitting to oversized, we recommend comparing the measurements to a similar garment you already own.
Do you offer international shipping?
Yes, we ship worldwide. Please be aware that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
Where are Tyler McGillivary garments produced?
We pride ourselves on ethical production. Our collections are manufactured in small batches with trusted partners in New York City, India, and Hong Kong, focusing on high-quality craftsmanship.
Can I modify or cancel my order after it has been placed?
As we aim to process orders quickly, we can only make changes or cancellations within 2 hours of purchase. Please contact our support team immediately for assistance.